Who we are?

OMMA is a neo-digital signage platform that provides new tools for companies to engage with their customers. OMMA is an Istanbul based company founded in 2015 with a diverse client portfolio from Turkey, Australia, Europe and UAE. OMMA paves the way for retailers to have control over their displays and share their message in real-time. It is adaptable, programmable yet simple - as it is desired in today's digital world. Innovation is key at OMMA thus, we create cross-platform, cloud based and infinitely scalable digital signage solutions for the needs of companies such as TELCO, FMCG, hotels, airports and shopping malls. OMMA proudly works with the leading GSM operator Turkcell and currently runs the largest SoC project in the world. The project incorporates 12.000 devices at 1.500 locations? over a single account. OMMA is becoming a global player in the industry and we look for colleagues who will work with us in this purpose.

In this role you will get to..

As a Technical Support Specialist, you will be a steward of Omma’s customer experience. You’ll work on our customer needs and questions through live chat, support messages, and phone conversations if necessary. You will actively troubleshoot software or hardware issues which our customers are facing with the help of existing documentation and troubleshooting guidelines.

  • Resolving customer issues involving error diagnosis, debugging, validation, and root cause analysis by providing prompt support
  • Technical escalation management to ensure customer’s demand fulfillment with Omma products
  • Enable replication and debugging of issues to verify product related bugs, on-site problem analysis if required.
  • Participating with the team to define new methods and system changes to improve the customer service level, reduce overall resolution times, and improve team efficiency and quality
  • Working across the customer service spectrum to ensure a consistent and highest-quality level of support
  • Detailed knowledge development on specific product lines and features
  • Driving projects that improve support-related processes

We are looking for people who has/is;

  • Exposure to Javascript environment troubleshooting
  • Demonstrated ability to detect and diagnose complex and critical technical issues according to SLAs
  • Strong networking knowledge and troubleshooting skills
  • 2+ years technical support experience for international clients
  • Advanced English skills, both oral and written
  • Bachelor's Degree
  • An autonomous, self-driven, and positive attitude. Strong interpersonal skills in prioritization
  • Strong interpersonal skills in communication during crisis, urgency
  • Solid self-learning skills
  • Experienced in Windows and Linux Operation Systems (good to have)

Benefits of Working at Ommasign:

  • Opportunity to work with a passionate, innovative international team
  • The satisfaction of immediately seeing your work impact in agile work environment
  • Continuous learning and growing opportunity in a fast growing startup environment
  • Competitive compensation

OmmaSign believes the importance of diversity and inclusion and always seek to attract, retain and empower the best talent from a diverse talent pool. We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability.